Privacy Policy
Last Updated: [17-01-2026]
CARER (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal and health-related information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our cancer nutrition and consultation services.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
Legal Compliance
This Privacy Policy is prepared in accordance with applicable data protection laws and regulations, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and relevant Dubai healthcare compliance standards.
Information We Collect
Personal Information
We may collect the following personal details:
Full name
Email address
Phone number
City and country of residence
Age and gender
Account login details
Communication preferences
Health & Sensitive Information
As part of our cancer care services, we may collect sensitive health-related data including:
Medical condition details
Cancer type and treatment history
Nutrition and wellness information
Consultation records
Health assessments
This information is collected only with your explicit consent and handled with strict confidentiality.
Payment Information
Payments made on our website are processed securely through authorized third-party payment gateways. CARER does not store your debit or credit card details on its servers.
Automatically Collected Data
When you visit our website, we may automatically collect:
IP address
Device and browser information
Website usage behavior
Pages viewed and session duration
Referral source
This information is used to improve website performance, security, and user experience.
How We Use Your Information
Your information may be used to:
Deliver nutrition and consultation services
Schedule appointments and follow-ups
Process payments and invoices
Communicate service updates
Improve our platform and offerings
Meet regulatory and legal requirements
Prevent fraud and misuse
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance website functionality, analyze traffic patterns, and personalize your experience.
You may control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
Sharing of Information
We may share your data only when necessary with:
Healthcare professionals involved in your care
Payment processing partners
Technology and hosting service providers
Analytics and communication partners
Government authorities when legally required
We do not sell or rent your personal or medical data to third parties.
International Data Transfers
If your information is transferred outside the UAE, we ensure appropriate safeguards are implemented in accordance with applicable data protection regulations.
Data Retention
We retain personal and health-related data only for as long as necessary to:
Provide services
Meet legal and regulatory obligations
Maintain records and resolve disputes
When no longer required, data is securely deleted or anonymized.
Data Security
We use industry-standard security measures including:
SSL encryption
Secure servers
Restricted staff access
Access control policies
Regular monitoring and system updates
While we strive to protect your information, no digital platform can guarantee absolute security.
Your Rights
You have the right to:
Access your personal data
Request corrections
Withdraw consent
Request data deletion (subject to legal obligations)
Restrict or object to processing
To exercise these rights, please contact us using the details below.
Marketing Communication
We may send you service updates or promotional messages via email, SMS, or WhatsApp. You can opt out anytime using the unsubscribe option or by contacting us directly.
Third-Party Links
Our website may contain links to third-party websites. CARER is not responsible for their privacy practices. We encourage users to review third-party policies separately.
Children’s Privacy
Our services are intended for users aged 18 and above. For minors, parental or guardian consent is required. We do not knowingly collect personal data from children without authorization.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.
Grievance Redressal
CARER makes its best efforts to provide the best quality of services. However, if any person has any grievance with respect to any aspect of the website, you may write to the Grievance Officer appointed by us. All grievances shall be dealt with as soon as possible and in any case within one month of receipt of the same.
Details of Grievance Officer:
Ms. Samara Mahindra,
Grievance Redressal Officer,
“Vijay Enclave” 3rd Floor at bearing 33/2, 8th Main, 12th Cross.
Malleswaram, Bangalore,
Karnataka – 560003.
Email Address: samara@carerforcancer.com
Note: Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Further, if any provision of this Privacy Policy is found or held to be invalid or unenforceable pursuant to any law for the time being in force, then the meaning of such provision will be construed, to the extent feasible, so as to render the provision enforceable, and if no feasible interpretation would save such provision, it will be severed from the remainder of this Privacy Policy, which will remain in full force and effect.